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L’Etape du Tour cancelled – but you’ll have to wait 18 months for a refund

Organisers ASO say they will issue a voucher to use for future events instead

After months of silence despite would-be participants trying to find out what is going on, Tour de France organisers ASO have finally announced what has seemed inevitable for a long time – the cancellation of this year’s L’Etape du Tour, as well as sister cyclosportive, the Paris-Roubaix Challenge.

Disappointed entrants will have to wait more than a year and a half to get their money back, however, with ASO instead issuing a voucher that can be used against future events it runs.

Would-be participants have until 15 September to apply for the voucher, and any unspent funds will only be returned to them after 18 months, under and plan approved by the French government.

The cancellation comes as France eases lockdown restrictions albeit with strict rules on social distancing and gatherings, and while it is still planned for the postponed Tour de France to start on 29 August, staging a mass participation event such as a sportive is out of the question any time soon.

In a statement, ASO said:

After a long few months in lockdown, we sincerely hope that all is well with you and those close to you and that you’ve been able to begin readjusting to normality. With a bit of luck, you will have been able to do some sort of physical activity each week during the lockdown. We don’t know about you but we can’t wait for everything to go back to normal so we can put our fruits of our training to the test in a timed course.
   
As you know, the COVID-19 public health crisis has profoundly impacted sport, on an amateur and professional level. A.S.O. hasn’t been able to organise a public event since the beginning of March. Within this context, on the 7th May, the French Council of Ministers voted for a resolution detailing how we can respond to questions concerning the cancellation of our events. It means that up until the 15th September 2020, we are able to offer you a voucher for a similar event that will be valid for 18 months instead of an immediate refund.
     
This means that following the cancellation of the L'Etape du Tour de France, you will benefit from a voucher with a value equivalent to what you spent on the bib and additional options. You can use this voucher to sign up for more A.S.O. events over a period of 18 months, after which, any unspent funds on the voucher will be refunded to you.
   
We are currently working very hard to put these vouchers in place for the large number of riders/runners who had been preparing for our events over the last few months. In mid-July, you’ll receive an email specifying the value of your voucher and the practical information on how to claim etc. We regret any inconvenience caused by this exceptional situation and we thank you for your understanding.

The 15,000-plus places for this year’s 30th edition of L’Etape du Tour sold out shortly after they were released in October last year. Each year, cyclists from the UK form the biggest foreign contingent at the event.

It was due to take place on Sunday 5 July, starting and finishing on the Promenade des Anglais in Nice a week after the planned Grand Depart of the Tour de France in the Cote d’Azur city.

It would have been the first time the event would have started and finished in the same location, and the first time the French coast would have featured in the parcours, with the 177-kilometre route also featuring the Col de la Colmiane, Col de Turini, and the Col d’Eze.

Organisers of major closed-road sportives in the UK that have been cancelled due to the coronavirus pandemic have taken different approaches to refunds.

Active Sport & Entertainment Ltd refused to refund any money to people who had entered Vélo Birmingham & Midlands, due to have taken place later this month, while those who had entered September’s Vélo Essex only received 45 per cent of their entry fee.

> Vélo Birmingham & Midlands - where did your money go? We speak to the people who lost their cash and take a closer look

By contrast, when organisers London Marathon Events announced last month that it had decided to cancel August’s Prudential RideLondon festival, people who had secured places were promised a full refund.

> Vélo Birmingham & Midlands - where did your money go? We speak to the people who lost their cash and take a closer look

Simon joined road.cc as news editor in 2009 and is now the site’s community editor, acting as a link between the team producing the content and our readers. A law and languages graduate, published translator and former retail analyst, he has reported on issues as diverse as cycling-related court cases, anti-doping investigations, the latest developments in the bike industry and the sport’s biggest races. Now back in London full-time after 15 years living in Oxford and Cambridge, he loves cycling along the Thames but misses having his former riding buddy, Elodie the miniature schnauzer, in the basket in front of him.

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7 comments

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bigbiker101 | 4 years ago
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Shocking communication by them, but also keeping the money is gainst european law, KLM where doing the same thing after the Dutch government approved it, but it was overturned by the european court and KLM now have to offer a csh refund, I suspect if enough people complain the ASO will have to give refunds, let face it, the race isn't on, they are not paying for road clouses, fan park, police, food & drink etc.... so where has all the money gone, also they should have insurance to pay for the cancellation

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bigbiker101 | 4 years ago
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Shocking communication by them, but also keeping the money is gainst european law, KLM where doing the same thing after the Dutch government approved it, but it was overturned by the european court and KLM now have to offer a csh refund, I suspect if enough people complain the ASO will have to give refunds, let face it, the race isn't on, they are not paying for road clouses, fan park, police, food & drink etc.... so where has all the money gone, also they should have insurance to pay for the cancellation

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Oshsan replied to bigbiker101 | 4 years ago
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First, it's not cancelled - ASO are still trying to find a date for 2020. They'll let people know by 30 June.

Second, if the Etape is cancelled, they aren't keeping the money. Entrants will get a voucher to the value of their entry fee, redeemable against future events.

After 18 months, any unused portion of the voucher will be refunded. In other words, if you don't use the voucher to enter any events you'll get a full refund.

Seems a fair solution to me, although yes the communication could be a lot clearer.

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Oshsan | 4 years ago
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It's not cancelled yet... ASO updated their statement yesterday to clarify that they are still seeking a date - it'll be announced by 30 June.

"The organisers of the Étape du Tour de France 2020 specify that the definitive date of the event will be communicated by the 30th June at the latest. We can't wait to see you all in Nice as we discover the magnificent southern French landscapes, as a part of the second stage of the Tour de France."

Paris Roubaix is apparently not cancelled either, it's advertised as happening on 24 October. Looks like you can enter here: 

https://www.timeto.com/en-gb/sports/cycling/paris-roubaix-challenge-2020

 

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dolly replied to Oshsan | 4 years ago
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Thanks for that - I had only seen the original email, which was less than clear. Just wish they would clarify, as a last minute confirmation of a new date will result in a bun fight for accommodation etc. 

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fennesz | 4 years ago
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I'd have been happy to move my entry to 2021.  

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De Sisti replied to fennesz | 4 years ago
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I entered this year's Semaine Federale due to take place in Valognes (Brittany) in the first week of August. In early April I was informed that the organising committee were consulting with authorities as to whether the event could take place. On 17 April all participants received an email stating the the event had been cancelled and refunds would be issued. 

I received my full refund two weeks later.

I decided to contact my credit card company and enact the section 76 clawback to get the deposit I paid to the ferry company. I gave them all of the above information they asked for, and they duly refunded the deposit that I had paid. The ferry company are still contacting me for the balance. The credit card used to pay the ferry fee is no longer valid.  3

 

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