Wiggle sent me a worn-out, split, used, Schwalbe Pro One tyre.

I've only tried the 25mm Pro Ones and they seemed really slippery in the wet when run at higher pressures (over 70psi or so).

Probably a subtle hint to not buy such shite tyres.

Everytime I've needed to speak to support they've been perfect.

They sent me a conti inner tube with a hole in it after manufacture (which left me  stranded at the side of the road), they sent me a replacement the next day.

When the tyre leaver I ordered didn't match the picture (as Park had stopped making the previous version which I was after as it was narrower), they went out of their way to sort that for me.

They also sent me 60 rather than 80mm valve inner tubes once, again rectified by them within a couple of days.

They also never asked for me to return any of these (admittedly small) items; in my experience Wiggle CS is great.

Matthew you are far more trusting than I am, when there are so many other competitors out there then bad customer service is a massive decider for me.  Unless the money saving is that large.

It doesn't take much for me to not use a shop for things, Evans, great sales, love the click and collect and the price match is a bonus.  They installed my ChrisKing Rasta NoThreadset well, but then they lost my Middleburn bullet valve cap when doing a tension and true on a wheel, they had a bit of a look, and were sorry, and even offered a non middleburn replacement, but didn't get the Middleburn thing.  I want my LBS to understand.  As I say I will still buy from them.

Not as bad as Berkshire cycles, the one in Reading not Crowthorne, (big, big difference), who installed an XT crown race on a set of Kona Project 2s so badly I could see the hammer blows, and it wasn't even straight, so I had to give it a few taps, but with no tooling marks especially not on the bearing surfaces.  Only for an emergency and if incredibly desperate would I use them for anything.

Now cemetary junction was on my way to work so Berkshire Cycles was very well placed, and I could detour through town for Evans, and then walk up to the uni leaving the bike at either shop.  But no, I need my LBS to understand the precious nature of the bicycle.

I now use AW cycles, out of my way, and not as convenient, and I might have to leave stuff with them for a while, but there is a reason they are busy.  I cannot rate them more highly.

I ordered a Stans kit, which was missing a valve because Stans didn’t seal their pack properly. Sent pictures, new valve next day.

On the other hand, was expecting another order yesterday, but it appears they scanned it for pick and pack but didn’t actually dispatch, so although they did a next day post charge refund, my order won’t get here for the weekend. #firstworldproblems

I had a bottle of dry lube arrive broken and leaking in the box. Phoned them, sent an attached picture and they sent me out a new one free of charge the next day and used the packaging picture to work out why it had split and (apparently) update their packing protocol. I was quite impressed. Annoyingly I didn't get another free bag of haribo. You win some you lose some.

If you want a very lightly used Pro One I have one you can have. 50 miles in I cut the sidewall on the other and given the 4 hour job of making them fit on my rims I gave up on them.

I've always found the wiggle return service very simple.  I've only ever sent a few things back, but you just print out a returns label and send it back.  There is no cost to you.

Bit shocking if they have sent you a used tyre though, was it in the packaging like that?

*worn.

Seriously though, I'd be highly surprised if they don't just post you a new tyre.

Are you in the UK? Just return it for free using the Asda return thing, and get yer money back.