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Mail order bikes

I have just received delivery and it came in a Specialized bike box. Nothing wrong with that but what it said on the box did give me cause for concern.

On the side of the box is a warning - 'Warranty void unless assembled by authorised dealer.' What does that statement actually mean in this modern world of online sales.

As I have always gone to the dealer to collect any purchase I have never seen this notice. However I was wondering how this impacts any online purchase that is delivered to the customer and finally assembly is done by them. If a PDI check is done by the supplier and then boxed for delivery to a customer is the warranty still valid if the end user then assemblies it out of the box?

 

If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.

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27 comments

Avatar
Bmblbzzz | 5 years ago
3 likes

I have a left-handed screwdriver I got from a little tool shop run by an old man with a anticlockwise corkscrew moustache, but as I'm right handed I only use it to open tins of striped paint. 

Avatar
DoctorFish | 5 years ago
3 likes

You can sometimes get away with using an imperial adjustable spanner with Whitworth bolts, but it is advisable not to try and use one for metric.

Avatar
davidgray968 replied to DoctorFish | 5 years ago
2 likes

DoctorFish wrote:

You can sometimes get away with using an imperial adjustable spanner with Whitworth bolts, but it is advisable not to try and use one for metric.

Can I use an imperial adjustable spanner for BSA bolts or do I have buy another type?

 

Avatar
DoctorFish replied to davidgray968 | 5 years ago
5 likes

davidgray968 wrote:

DoctorFish wrote:

You can sometimes get away with using an imperial adjustable spanner with Whitworth bolts, but it is advisable not to try and use one for metric.

Can I use an imperial adjustable spanner for BSA bolts or do I have buy another type?

 

I have heard that some people do this, but a thin shim may be required.  Although I have heard of some adjustable spanners that fit different bolt standards by turning the spanner upside-down.

Avatar
hawkinspeter replied to DoctorFish | 5 years ago
5 likes

DoctorFish wrote:

davidgray968 wrote:

DoctorFish wrote:

You can sometimes get away with using an imperial adjustable spanner with Whitworth bolts, but it is advisable not to try and use one for metric.

Can I use an imperial adjustable spanner for BSA bolts or do I have buy another type?

 

I have heard that some people do this, but a thin shim may be required.  Although I have heard of some adjustable spanners that fit different bolt standards by turning the spanner upside-down.

I think you only need the shims for the round-headed bolts.

Turning the spanner upside-down is recommended for when the installer was left-handed.

Avatar
davidgray968 | 5 years ago
7 likes

Sorry I am left handed and the last time I lent one out they turned out to be right handed and when I eventually got it back it never worked properly again. So unless you are too I will have to decline your request.

Avatar
OldRidgeback replied to davidgray968 | 5 years ago
0 likes

davidgray968 wrote:

Sorry I am left handed and the last time I lent one out they turned out to be right handed and when I eventually got it back it never worked properly again. So unless you are too I will have to decline your request.

I'm ambidextrous.

Sorry if that's put you off your dinner.

Avatar
mike the bike replied to OldRidgeback | 5 years ago
3 likes

OldRidgeback wrote:

 I'm ambidextrous.  Sorry if that's put you off your dinner.

 

You may identify as ambidextrous but in reality you can't change your dex.

Avatar
davidgray968 replied to OldRidgeback | 5 years ago
0 likes

OldRidgeback wrote:

davidgray968 wrote:

Sorry I am left handed and the last time I lent one out they turned out to be right handed and when I eventually got it back it never worked properly again. So unless you are too I will have to decline your request.

I'm ambidextrous.

Sorry if that's put you off your dinner.

Do you have a cousin called Anne Elk who wrote a book back in the 70s called the 'The Theory of Dinosaurs.'

Avatar
Ratfink | 5 years ago
3 likes

"a metric or imperial adjustable spanner"

???

Avatar
davidgray968 replied to Ratfink | 5 years ago
5 likes

Ratfink wrote:

"a metric or imperial adjustable spanner"

???

You must young so only use a metric adjustable spanner/wrench. I am over 60 and have had both imperial and metric tools all my life hence why I asked the question as I know that America doesn’t use the metric system and Specialized is American, well in a loose sense of the word. Many years ago there was a little shop not far from where I lived where you could buy all sorts of tools – bubbles for spirit levels, long weights and even glass hammers, which I still have and use to this day and great for stiff or stuck carbon seat posts especially on carbon frames.

Avatar
OldRidgeback replied to davidgray968 | 5 years ago
3 likes

davidgray968 wrote:

Ratfink wrote:

"a metric or imperial adjustable spanner"

???

You must young so only use a metric adjustable spanner/wrench. I am over 60 and have had both imperial and metric tools all my life hence why I asked the question as I know that America doesn’t use the metric system and Specialized is American, well in a loose sense of the word. Many years ago there was a little shop not far from where I lived where you could buy all sorts of tools – bubbles for spirit levels, long weights and even glass hammers, which I still have and use to this day and great for stiff or stuck carbon seat posts especially on carbon frames.

Can I borrow your left handed screwdriver?

Avatar
FluffyKittenofT... replied to davidgray968 | 5 years ago
0 likes

davidgray968 wrote:

Ratfink wrote:

"a metric or imperial adjustable spanner"

???

You must young so only use a metric adjustable spanner/wrench. I am over 60 and have had both imperial and metric tools all my life hence why I asked the question as I know that America doesn’t use the metric system and Specialized is American, well in a loose sense of the word. Many years ago there was a little shop not far from where I lived where you could buy all sorts of tools – bubbles for spirit levels, long weights and even glass hammers, which I still have and use to this day and great for stiff or stuck carbon seat posts especially on carbon frames.

 

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

 

Just looked at wiki and it doesn't seem as if there's any metric/imperial distinction.  But it does say

Quote:

The type of straight adjustable spanner with jaws at right angles to the handle shown here as an "English Key"[is mainly called a "King Dick" spanner in the United Kingdom

Quote:

In Canada and the United States, the tool is known as a Crescent wrench

 

I guess one might want to know if one has a King Dick or just a crescent wrench.

Avatar
hawkinspeter replied to FluffyKittenofTindalos | 5 years ago
7 likes

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Avatar
brooksby replied to hawkinspeter | 5 years ago
2 likes

hawkinspeter wrote:

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Its OK, Fluffy Kitten of Tindalos was thinking about those special (great old!) ones, which are designed for non-Euclidean space 

Avatar
davidgray968 replied to brooksby | 5 years ago
0 likes

brooksby wrote:

hawkinspeter wrote:

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Its OK, Fluffy Kitten of Tindalos was thinking about those special (great old!) ones, which are designed for non-Euclidean space 

You learn something new every day, I thought that was the space at the back of the sofa where all your loose change disappeared into.

Avatar
brooksby replied to davidgray968 | 5 years ago
1 like

davidgray968 wrote:

brooksby wrote:

hawkinspeter wrote:

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Its OK, Fluffy Kitten of Tindalos was thinking about those special (great old!) ones, which are designed for non-Euclidean space 

You learn something new every day, I thought that was the space at the back of the sofa where all your loose change disappeared into.

Is that what is studied by students of sofology? 

Avatar
hawkinspeter replied to brooksby | 5 years ago
5 likes

brooksby wrote:

davidgray968 wrote:

brooksby wrote:

hawkinspeter wrote:

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Its OK, Fluffy Kitten of Tindalos was thinking about those special (great old!) ones, which are designed for non-Euclidean space 

You learn something new every day, I thought that was the space at the back of the sofa where all your loose change disappeared into.

Is that what is studied by students of sofology? 

Well, I got my last sofa from Sofology and have had a hell of a time fitting it into my 3+1 dimensional universe.

 

Avatar
brooksby replied to hawkinspeter | 5 years ago
2 likes

hawkinspeter wrote:

brooksby wrote:

davidgray968 wrote:

brooksby wrote:

hawkinspeter wrote:

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Its OK, Fluffy Kitten of Tindalos was thinking about those special (great old!) ones, which are designed for non-Euclidean space 

You learn something new every day, I thought that was the space at the back of the sofa where all your loose change disappeared into.

Is that what is studied by students of sofology? 

Well, I got my last sofa from Sofology and have had a hell of a time fitting it into my 3+1 dimensional universe.

 

You should have got an oscillation overthruster, then you could have folded it through the eighth dimension so it would fit  1

Avatar
hawkinspeter replied to brooksby | 5 years ago
3 likes

brooksby wrote:

hawkinspeter wrote:

brooksby wrote:

davidgray968 wrote:

brooksby wrote:

hawkinspeter wrote:

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Its OK, Fluffy Kitten of Tindalos was thinking about those special (great old!) ones, which are designed for non-Euclidean space 

You learn something new every day, I thought that was the space at the back of the sofa where all your loose change disappeared into.

Is that what is studied by students of sofology? 

Well, I got my last sofa from Sofology and have had a hell of a time fitting it into my 3+1 dimensional universe.

 

You should have got an oscillation overthruster, then you could have folded it through the eighth dimension so it would fit  1

I thought of trying that, but Aldi had run out of vector bosons.

Avatar
Stratman replied to hawkinspeter | 5 years ago
3 likes

hawkinspeter wrote:

brooksby wrote:

hawkinspeter wrote:

brooksby wrote:

davidgray968 wrote:

brooksby wrote:

hawkinspeter wrote:

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Its OK, Fluffy Kitten of Tindalos was thinking about those special (great old!) ones, which are designed for non-Euclidean space 

You learn something new every day, I thought that was the space at the back of the sofa where all your loose change disappeared into.

Is that what is studied by students of sofology? 

Well, I got my last sofa from Sofology and have had a hell of a time fitting it into my 3+1 dimensional universe.

 

You should have got an oscillation overthruster, then you could have folded it through the eighth dimension so it would fit  1

I thought of trying that, but Aldi had run out of vector bosons.

If you can’t get any, you can just make some out of tiny bits of string

Avatar
hawkinspeter replied to Stratman | 5 years ago
5 likes

Stratman wrote:

hawkinspeter wrote:

brooksby wrote:

hawkinspeter wrote:

brooksby wrote:

davidgray968 wrote:

brooksby wrote:

hawkinspeter wrote:

FluffyKittenofTindalos wrote:

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

Woosh?

Its OK, Fluffy Kitten of Tindalos was thinking about those special (great old!) ones, which are designed for non-Euclidean space 

You learn something new every day, I thought that was the space at the back of the sofa where all your loose change disappeared into.

Is that what is studied by students of sofology? 

Well, I got my last sofa from Sofology and have had a hell of a time fitting it into my 3+1 dimensional universe.

 

You should have got an oscillation overthruster, then you could have folded it through the eighth dimension so it would fit  1

I thought of trying that, but Aldi had run out of vector bosons.

If you can’t get any, you can just make some out of tiny bits of string

I would've, but the squirrels keep stealing the string. I don't even know what they're doing with it

 

Avatar
davidgray968 replied to FluffyKittenofTindalos | 5 years ago
1 like

FluffyKittenofTindalos wrote:

davidgray968 wrote:

Ratfink wrote:

"a metric or imperial adjustable spanner"

???

You must young so only use a metric adjustable spanner/wrench. I am over 60 and have had both imperial and metric tools all my life hence why I asked the question as I know that America doesn’t use the metric system and Specialized is American, well in a loose sense of the word. Many years ago there was a little shop not far from where I lived where you could buy all sorts of tools – bubbles for spirit levels, long weights and even glass hammers, which I still have and use to this day and great for stiff or stuck carbon seat posts especially on carbon frames.

 

But aren't adjustable spanners continuously adjudtable, rather than having discrete size settings?  So it wouldn't matter whether you are using metric or imperial based nuts.

 

Just looked at wiki and it doesn't seem as if there's any metric/imperial distinction.  But it does say

Quote:

The type of straight adjustable spanner with jaws at right angles to the handle shown here as an "English Key"[is mainly called a "King Dick" spanner in the United Kingdom

Quote:

In Canada and the United States, the tool is known as a Crescent wrench

 

I guess one might want to know if one has a King Dick or just a crescent wrench.

Isn't that a rather personal question to ask?

 

Avatar
Bmblbzzz replied to davidgray968 | 5 years ago
1 like

davidgray968 wrote:

Ratfink wrote:

"a metric or imperial adjustable spanner"

???

You must young so only use a metric adjustable spanner/wrench. I am over 60 and have had both imperial and metric tools all my life hence why I asked the question as I know that America doesn’t use the metric system and Specialized is American, well in a loose sense of the word. Many years ago there was a little shop not far from where I lived where you could buy all sorts of tools – bubbles for spirit levels, long weights and even glass hammers, which I still have and use to this day and great for stiff or stuck carbon seat posts especially on carbon frames.

Did this shop stock dry-roasted wrenches? I've heard they're good for sticky nuts. 

Avatar
davidgray968 replied to Bmblbzzz | 5 years ago
1 like

Bmblbzzz wrote:

davidgray968 wrote:

Ratfink wrote:

"a metric or imperial adjustable spanner"

???

You must young so only use a metric adjustable spanner/wrench. I am over 60 and have had both imperial and metric tools all my life hence why I asked the question as I know that America doesn’t use the metric system and Specialized is American, well in a loose sense of the word. Many years ago there was a little shop not far from where I lived where you could buy all sorts of tools – bubbles for spirit levels, long weights and even glass hammers, which I still have and use to this day and great for stiff or stuck carbon seat posts especially on carbon frames.

Did this shop stock dry-roasted wrenches? I've heard they're good for sticky nuts. 

Not that I remember, but he did have a great line in battery powered electric plugs for campers and ramblers. They died a death though as the battery was too heavy and the EU brought in the 2 man lift for 25kg and over.

Avatar
davidgray968 | 5 years ago
2 likes

The information states 'improper assembly or installation' yet the box clearly states authorised dealer only. My question is around receiving a bike via online and courier rather than going to the shop and collecting it as an assembled unit; would a manufacturer invalidate a warranty for that reason?

As an aside the list of tools on the box does not include a torque wrench and doesn't state whether it is a metric or imperial adjustable spanner either.

Avatar
VeloUSA | 5 years ago
0 likes

Specy global warranty. Scroll down to What Is Not Covered - https://media.specialized.com/support/collateral/0000109731-warranty-uk-...

Contact Specy Customer Support for the best answer to your concerns.  I normally get a response within 48 hrs - https://www.specialized.com/us/en/ridercareform

HTH

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