Ribble (none) delivery

I know they have spent an absolute fortune on their new stores, and apparently the TV screen in the Clitheroe store cost £250k, and merely shows a loop of the TV advert.

Ribble are a few hundred yards from where I work. I know a few of the staff there. It appears that all is not well, there is a rumour but I cannot confirm it, that Ribble may be in some sort of difficulty. I know their returns is horrendous, mainly badly built and damaged bikes. I was told it is 30-40% returns.

As I say, don't shoot the messenger, it's just what I've been told.

Quote:

Come 5/6 July and yet another, “sorry there is another delay.” The excuse this time was that there was a component shortage, seemingly forgetting that the previous excuse was bad paint job. 

It's worth pointing out that those excuses aren't necessarily incompatible. For respraying, a bare frame would have been needed. Good customer service practice would seem to me to involve allocating component inventory in advance, so the bike could be built up immediately after being resprayed and minimise further delay to the customer. But it is possible they failed to do this, and only allocated inventory after respraying was complete - by which time the next available allocation was some time away.

Or simply both the paint and component shortages were issues from the get go. They might have initially focused on the paint but actually even if there hadn't been a problem with the paint it could have ended up being delayed just as long solely due to the component supplies - as per the story posted by Simon_MacMichael, Ribble (like many brands) have been at the mercy of suppliers, with scheduled deliveries of components often being delayed or missed (and often at very short or no notice). 

Funny that, the frame being resprayed due to quality issues was one of the many excuses they gave during my farcical dealings with them last year. 

Either need to switch paint subcontractors or update the big book of excuses!

As above, would never deal with Ribble again!

I did reply to a similar post in regards to Ribbles poor service. I waited 7 months for my Ribble bike which was frustrating but to wait nearly a year is totally unacceptable. Ribble lie constantly and although their bikes are great I would advise people not to buy from them unless the bike that they want is ready to be taken away from one of their stores. I personally would not buy another Ribble bike from Ribble ever again.

There are a couple of other threads on Ribble delivery issues. It doesn't sound like they've solved their problems.