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3 comments
It happened to my Garmin power button on my Lejog last year
I've got a 15 year old Magellen Meridian, the casing is in great nick despite many years of hiking/cycling in the rain and long retired, it still fires up (4xAAs) and will get you around no bother at all.
The point being that far too often the most popular devices, and Garmin seem to be one of the biggest culprits, are made out of biscuit.
But importantly under the sale of goods act as was and now the consumer rights act, you have up to 6 years to claim for faulty goods. https://www.whitegoodshelp.co.uk/faulty-appliances-sale-of-goods-act/
The Garmin was the top of the range unit, you would expect for that a very lengthy amount of fault free use and given that the freezing up was a known fault then despite it being 4 years old the freezing up is still a sign of a faulty product in my eyes.
You've complicated matters a smidge by breaking the case but you've also said that this seems to be an inherrent fault with Garmins (I didn't know about that only the freezing up bit)/
So I would before doing anything else contact Garmin, state that the unit has frozen up as with many thousands of other units and this was obviously an inherrent fault with the unit from the outset. Under the Consumer Protection Act 2015 you should be entitled to a free repair, if they flick you off just say you'll go to small claims court and make sure you give maximum bad publicity.
I wouldn't touch GArmin with a barge pole though they were on my list a few years back, I'm glad I avoided these cowboys!
Good luck
I have the same issue. I will probably buy a replacement back and do the same. Using my wahoo at the moment. But is not as good for navigation.