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Water Off a Duck's Back
I'd just like to echo what a few other members have said. I've had a 100 per cent unsatisfactory experience with Water Off a Duck's Back. I ordered online; they immediately took payment, but three weeks later and there's no sign of the cape I ordered (for my daughter's birthday). Repeated emails and phone messages have produced a big fat silence on the other end. What on earth is happening with this firm, and why are they still trading? Luckily I paid with a credit card, so I'm asking them to get the money back. Anyone else had a similar experience? (Daughter's chosen another cape, and is well pleased with it.)
If you're new please join in and if you have questions pop them below and the forum regulars will answer as best we can.
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Latest Comments
- mdavidford 2 hours 7 min ago
No - you misread - they 'mange' it - presumably that entails contributing to it being in the manky state it currently is.
- Miller 2 hours 9 min ago
Go for it Pogi! I will be in the velodrome on 13th April and it would be fantastic to see him arrive.
- jaymack 2 hours 31 min ago
Indeed but he's a can't. Can't be arsed to tell the truth, can't be arsed to build new Hospitals and can't be arsed to do anything for anyone save...
- Rendel Harris 4 hours 12 min ago
I agree, very little improvement indeed. From the first paragraph:...
- David9694 5 hours 24 min ago
I had to look this one up: https://savingplaces.org/stories/a-tale-of-two-planners-jane-jacobs-and-...
- chrisonabike 5 hours 36 min ago
What wokery is this? I thought those tech-bros were there to save us from the "mind virus"?
- hawkinspeter 18 hours 24 min ago
Opposition to controversial East Bristol Liveable Neighbourhood ‘will filter away’ say council bosses...
- quiff 20 hours 16 min ago
I know it's not the same, but they are saying Quest will have free highlights.
- chrisonabike 21 hours 37 min ago
Yeah but if you take away any chance of getting their licence back they'll turn into some kind of amoral road-bandit! * checks court records again ...
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3 comments
I understand what you're saying but there are always two sides to every story.
*No, I don't want a Free tweed chamois from the company in question.
Having googled the company on your recommendation they look like a small UK small business making tailored garments for folks that ride bikes with baskets.
It would also appear the in the last couple of months they've been featured in magazine like Esquire, Country Living and The Financial Times. Putting two and two together and coming up with I reckon they're just a bit busy love.
It looks like a case of badly managed customer service and and an overly impatient customer. It's also worth getting a Twitter account for getting in touch with companies, almost magically complaints get answered #crosscountrytrains for instance!
Yup
Nope. Three weeks after placing an order and still no news. Company deserves the bad press not the customer.